Terms and Conditions
Delmed provides an online platform that assists Registered Pharmacies within South Africa to grow their sales online.
Delmed facilitates the marketing, sales, payment process and delivery of purchased products to customers (you) on behalf of Registered Pharmacies via the Delmed Platform. Deliveries of products are fulfilled by a compliant pharmaceutical courier delivery organisation.
The terms and conditions herewith apply to all users of the Delmed site. The terms “we”, “us” and “our” refer to Delmed as the facilitator of the processes.
Services
The service offered are only available to person over the age of 18.
The Registered Pharmacies are responsible for the picking and packing of the purchased products, with the Pharmacist on duty at each partner pharmacy responsible for the dispensing thereof.
Registration
As a user, you will be required to create an account and capture personal information in order purchase products. A username and password will be required when logging into the site. This site will guide you through the registration process.
As a user, your registered account is your responsibility. We urge you to maintain the security and secrecy of your Delmed account username and password always. We accept no liability for any loss suffered or incurred from the unauthorised use of your personal information, username or password.
When registering an account, you are acknowledging these terms and conditions. This is electronic, and no physical signatures are required. This is a binding agreement as it stands.
It is your responsibility to capture your information accurately when creating an account, and to maintain up-to-date information. We will not be held responsible for inaccurately captured information.
Should you suspect any unauthorised or illegal access or use of your username and password/account, an email is to be sent to info@delmed.co.za as soon as possible in order for us to close the account immediately.
Products
Delmed is not the supplier of the Products, nor responsible for the dispensing thereof.
Products purchased are for personal and domestic use only.
Availability of Products
Delmed cannot be held responsible for stock availability or sudden pricing changes. Information provided to Delmed by the Registered Pharmacies is based on their inventory information. We cannot be held liable for any inaccuracies thereof.
Should stock not be available after an order has been place, you will be notified and provided the option of a refund.
We have to the best of our ability provided imagery of products on the platform. Kindly note, that some products and their packaging may differ slightly to those that are reflected. This is also based on the description, availability, and costing of the products.
Total Purchase cost
You will be charged the prices that are reflected on this site, subject to availability. Pricing may change, and Delmed endeavour to keep all pricing up to date.
A delivery fee is applicable and will be reflected in the check-out process and be included in the Total Purchase cost.
The products on the site include VAT (Value Added Tax), where applicable and will form part of the total Purchase prices for final payment.
Payment for products
Payment for products can be made using either your debit or credit card (Mastercard/Visa).
Payment is to be made in full based on the total purchase price when checking out.
Only once full payment has been received, will the delivery of the purchased products be activated. No order will be fulfilled, should payment fail.
Secure payment
We are committed to provide secure online payment facilities, and ensure reasonable steps are taken to secure all payment information.
The payment system used; we believe is secure which is based on acceptable technology standards. Information for payments will need to be captured each time a transaction takes place.
A third-party payment processor is used for the payment transactions. By providing your payment information, you authorise Delmed to provide the third-party this information in order to process payment for products.
Delmed is not liable for any information captured incorrectly nor liable for any costs incurred through the incorrect capturing of information by you during the payment process.
A Payment transaction will only be made on your authorisation electronically on the system.
Cancellation policy
An order can only be cancelled prior to collection of products by the Delivery organisation from the dispensing pharmacy. The cancellation of an order needs to be sent to enquiries@delmed.co.za in writing for actioning.
Return Policy
Dispensed Pharmaceutical products cannot be returned to the dispensing Pharmacy as per Pharmacy Council regulations.
Delivery of purchase
We endeavour to deliver your purchased products within approximately 4 hours from confirmation of payment to the address you captured in your account information.
You will not have any claim against Delmed, the Registered Pharmacy or the Delivery company should the delivery be delayed.
On delivery of your purchase, ID will need to be presented to the driver for verification purposes. You will be requested to sign a duplicate delivery note to confirm receipt of products. Any person other than the account holder receiving delivery of products is presumed to have authorisation to accept delivery on your behalf and hereby indemnify us accordingly.
The delivery organisation is an essential services organisation during the lockdown period, and have all the required training to ensure distancing and sanitisation processes are in place.
Should the Delivery organisation not be able to contact you at the address provided within 10 minutes, the purchased products will be returned to the Registered Pharmacy. Delmed, at our discretion, hereby retain the right to charge a delivery fee and a restocking fee for your account.
Delmed cannot be held responsible for any loss or unauthorised use of the products purchased after delivery. Once delivery has been made, risk and ownership of the products are passed onto you.
You hereby agree that Delmed may prior to and or post-delivery of your purchased products, send you electronic communication relating to your order.
Communication
Through creating an account on this site, you agree that Delmed may deliver confirmation and further information regarding products to you by Push Notification, telephonically, by e-mail or SMS, using the contact information you provided when creating your account.
Disclaimer and Indemnity
You hereby agree and understand the Delmed facilitates your order online with a Registered Pharmacy, facilitates payment, and delivery of your products to the address you have captured when creating an account. Delmed are not responsible for:
- Your selection of products
- The incorrect dispensing of products
- Any complaints regarding the purchased products
The use of the Delmed site is at your own risk. Delmed does not guarantee the grade of the Dispensing Pharmacy.
Neither Delmed, nor any associated partner of Delmed shall be liable to the User or any third-party for any claims relating to the purchase, sale, delivery and/or consumption of the products or any consequences which may be a result thereof.
Disputes/complaints/compliments
These Terms and/or any dispute arising from or in connection with these Terms shall be governed and interpreted in accordance with the laws of the Republic of South Africa.
Any queries/complaints or compliments with regards to services can be sent to enquiries@delmed.co.za or via the Contact us section on the site.